Returns

Our policy

You have 30 days from delivery to decide if a piece is staying. If you're not sure, send it back — you don't have to convince us why.

To be accepted, the item must be:

• Unworn and unwashed
• With all original tags attached
• In its original packaging, where possible

How to request a return

1. Go to your account, My Orders section. 2. Open the order containing the item and select Request a return. 3. Pick the item, quantity, and reason for the return. 4. Next-step instructions arrive through your order — you can track the return's status directly on the order page.

Returns are available for orders that have reached "Shipped" or "Delivered" status — your request is automatically checked against the 30-day-from-delivery window.

Refunds

Once the returned item reaches our warehouse and is inspected, the refund is processed back to the original payment method. The original shipping charge isn't refunded, unless the return is due to our own error (wrong or defective item).

Items that can't be returned

For hygiene reasons, underwear and swimwear can't be returned if the protective liner has been removed.

Questions about a return in progress? Reach us via the Contact page with your order number.